Member Security

Your security is our priority. That’s why we work hard to bring you the fast, convenient personal and business banking experiences you’ve come to expect, while applying advanced security measures to protect your financial details.

Types of Fraud Icon How you can protect yourself
As technological innovation increases, so does the risk of becoming a victim of fraud. Identity thieves and hackers are always looking for new opportunities, and they target everyone. In fact, all a fraudster requires is access to a few pieces of information for an individual to become a victim of financial loss or have their identity stolen.
 
WFCU Credit Union is here to help by providing our members with information regarding potential fraud situations. Click here to learn more about fraud prevention.

How we help protect you
WFCU Credit Union takes your information security very seriously. In addition to employing the latest fraud prevention protocols, our teams continuously scan account activity and transactions to identify any signs of potential fraud. WFCU also utilizes several tools that you, as a member, will come into contact with and be asked to either set up or interact with to access your online banking securely. These include:

  • A mandatory strong personal access code (PAC)
  • ReCAPTCHA to shield against bots
  • Member account activity alerts
Click here for additional information on security best practices, including video tutorials. 		 How We Protect You Icon
Online Banking Update Icon

How to identify bank impersonation
With fraud attempts on the rise among financial institutions across Canada, it’s important to remember a handful of helpful tips to ensure you can identify a scam and protect your information.

If you receive an irregular call or message from your financial institution that is unscheduled or suspicious, always remember to:

  • Verify who you are speaking with
  • Be mindful of inaccurate information or lack of information
  • Suggest an in-person discussion for sensitive information

Click here to learn more about active scams taking place in Canada, and measures you should employ to protect yourself against them.