email money transfers Frequently Asked Questions

What is an Interac Email Money Transfer?
An Interac Email Money Transfer allows you to send money by email from your WFCU account via online banking to any other person who has an email address and an account at a Canadian credit union or bank.

Is sending money by email secure?
Sending money by email is secure.  You create a shared security question, so that only the recipient can deposit the money.  The money never actually travels by email; it's deposited directly into the recipient's account after the recipient has 'unlocked' the email by answering the security question.

How long does it take to receive money by email?
It can take 30 minutes for an Interac Email to arrive at a recipient's email address.  The amount of time depends on the recipient's email system as well.  The money is withdrawn from your account immediately.

How much does it cost to send an Interac Email Money Transfer?
A fee of $2.00 is withdrawn immediately from your account when you elect to send an Interac Email Money Transfer.  We do not charge a fee to receive an Interac Email Money Transfer, but other financial institutions may.

How do I register for Interac Email Money Transfer?
Registration is free and easy.  Log-in to online banking and go to the Transfers page.  Click the Interac Email Money Transfer link and follow the instructions on the screen to create your profile and your recipients' list.  You can then begin to use Email Money Transfer right away.

Can I receive money by email, too?
Yes.  If you receive an Interac Email, follow the instructions in the email.  When you are re-directed to the Certapay site (Certapay processes these transfers for Interac), select Windsor Family Credit Union from the list of credit unions.  You will then be prompted to log-in to online banking, to answer the security question and choose the account you want to deposit the funds into.  Once you have completed these steps, the money will be deposited into your account immediately, without a hold.

Who can use Interac Email Money Transfer?
Interac Email Money Transfer can be used by anyone who uses online banking and can withdraw from an account.

Why are there limits on how much I can send by Interac Email Money Transfer?
For your protection, limits have been put in place on how much a person can send by Interac Email Money Transfer.

Can I cancel an Interac Email Money Transfer?
You can cancel an Interac Email Money Transfer in online banking if the recipient has not yet deposited the money.  The money will be re-deposited back into your account immediately.  Note that the $2.00 service charge cannot be refunded.

What happens if the money I send isn't deposited?
A recipient has 30 days to deposit money that you sent to them by email.  During that 30 days, you can send reminder emails to the recipient via online banking.  If the recipient has not deposited the EMT within 30 days, member can cancel the EMT and funds as well as the service charge will be re-deposited to the member's account immediately.  If recipient has not deposited the EMT after 30 days, funds as well as the service charge will be deposited to member's account and can take up to 7 business days after the 30 days expiry for funds to be re-deposited.

Can a recipient decline to accept the money?
A recipient can decline to deposit the money that is sent to them in an Interac Email.   The sender will receive notification by email that the money has been declined and the sender can then follow instructions in the email to deposit the money back into their account.

Can I send money by email to someone outside of Canada?
Money sent by email must be in Canadian dollars and it must be deposited into a Canadian account.  You cannot send money by email to someone who does not have a Canadian account and online banking access at their financial institution.