Mastercard® Global Payment card

With our innovative MasterCard® Global Payment card, available only to credit union members, members can pay for goods or services at retail shops and have the funds paid directly from their credit union chequing account. Global Payment works like a cheque but it's faster and easier because it lets you access your account without actually writing a cheque or taking the time to get a cheque approved. A MasterCard® transaction fee applies.

masterCard® Credit Card

A complete range of MasterCard® Credit Card products are available. You select the credit card which suits your personal needs. Choose from:

No Fee Loyalty MasterCard® Credit Card
Low Fee MasterCard® Credit Card
Student MasterCard® Credit Card
Business MasterCard® Credit Card to assist small businesses manage routine business expenses
Gold MasterCard® Credit Card
Platinum Class MasterCard®

Every time our members use their Credit Union MasterCard® Credit Card, a donation is made to our community.

chip is HERE!

Beginning March 2, 2009, all new and/or renewal MasterCard credit cards or MasterCard Choice Rewards credit cards will be outfitted with chip technology.

As chip cards are virtually impossible to copy, cardholders benefit from extra security and protection from counterfeit, identity theft and fraudulent activity.

The biggest change you'll see when using your new MasterCard chip card or MasterCard Choice Rewards chip card is that you will no longer be required to sign your receipt when making purchases at retailers that currently use chip technology. You'll simply be required to input a unique 4-digit Personal Identification Number (PIN), just as you would when making a debit card purchase.

If you shop at a retailer that does not have a chip-reading terminal, you will be asked to sign as usual.

Your New PIN.
If your MasterCard credit card or MasterCard Choice Rewards credit card is renewing after March 1, 2009 or if you are receiving a brand new MasterCard credit card or MasterCard Choice Rewards credit card, your PIN and new card will be mailed to your home in separate envelopes, with your PIN arriving three (3) days prior to your new card. If you would like to change your PIN once you receive your new card, visit any WFCU retail location.

Protecting Your PIN.
To protect yourself against unauthorized access to your account, keep your PIN safe.

Your PIN is unique to you and it must be kept confidential. Remember, never disclose your PIN to anyone or carry it with you. You will never be asked for your PIN when making a mail order or internet transaction. On-line merchants may request the 3-digit security number on the signature panel on the reverse of your card, sometimes referred to as the card validation code (CVC). Never disclose your PIN over the phone, internet or when making a mail order transaction.

For more information on chip cards and cardholder frequently asked questions (FAQs) log on to www.choicerewards.ca/chip or call WFCU Member Relations at 519-974-3100.

Please note : The new chip technology is not currently available on MasterCard Global Payment Cards. WFCU will keep you informed of when MasterCard Global Payment Card will be issued with chip technology.

Check your MasterCard® Balance Online

View all of your Credit Union MasterCard® Credit Card Account Information, including your last transaction, account information, history and payment information. Please have your Credit Union MasterCard® Credit Card handy when you log on.

For general inquiries or to report a lost or stolen MasterCard® Credit Card, call 1-800-561-7849.

lost card?

If your Windsor Family Credit Union Member Card is either lost or stolen, please call 519- 974-3100, during business hours or call 1-800-567-8111 (1-800-LOST111) after business hours. If your Windsor Family Credit Union MasterCard® is either lost or stolen, please call 1-800-567-8111 (1-800-LOST111).