Access to Services

At Windsor Family Credit Union (WFCU) we want to make it as convenient as possible for our members to access their accounts. In addition to offering our traditional retail locations, we offer state-of-the art service delivery channels 24-hours a day.

Live Telephone Banking

When it's not convenient for you to visit us in our retail locations, you can call our representatives in our Call Centre to do all your financial business over the telephone. Read more.

Automated Telephone Banking

When you're ready to do business with any of your WFCU accounts, automated telephone banking is here to serve you. All you need is a touch-tone telephone and you can access your account at WFCU, 24 hours a day by calling 519-974-0098. Read more.

Electronic Pre-Authorized Services

Allows you pre-authorized access on your account 24-hours a day 7 days a week. Read more.

Retail Locations

WFCU is committed to delivering a high level of quality, personal service when required by our members through our 5 retail locations. Click here for branch locations.

Online Banking

Enjoy 24-hour Internet access to your accounts. Read more.

mobile Banking

Use MemberDirect® Mobile Banking to conveniently obtain balances and account activity on your designated accounts using text messaging on your mobile phone. Read more.

Payment Services

WFCU is pleased to offer a complete range of MasterCard® credit card products as well as the ability to pay for goods and services directly out of your account using your Member Card® or MasterCard® Global Payment Card. Read more.

ATM Network Services

When it's not convenient to visit us in our retail locations you can access your account 24 hours a day through our ATM networks.

Using your Member Card® or MasterCard® Global Payment you can withdraw, deposit, make bill payments, account inquiries and transfer money between your own accounts all through WFCU's ATMs or any other ATM that is part of THE EXCHANGE® Network 24-hours a day. Read more.

lost card?

If your Windsor Family Credit Union Member Card is either lost or stolen, please call 519-974-3100, during business hours or call 1-800-567-8111 (1-800-LOST111) after business hours. If your Windsor Family Credit Union MasterCard® is either lost or stolen, please call 1-800-567-8111 (1-800-LOST111).