corporate head office

3000 Marentette Avenue
Windsor, Ontario
N8X 4G2
Telephone: (519) 974-3100
Toll Free: 1-866-500-WFCU (9328)

Please note: Windsor Family Credit Union's Corporate Head Office does not offer any retail banking facilities. For all retail banking needs, please visit any of the branch locations listed below.

Branch and ATM Locations

Windsor Family Credit Union has retail locations conveniently located across the greater Windsor area:

member relations

Take care of most regular financial transactions or inquire about your account over the telephone with our Member Relations Department.

the exchange® network

Windsor Family is part of THE EXCHANGE® Network and Acculink Network of ATMs in Canada.

THE EXCHANGE® Network and Acculink Network are full-function, national ATM networks that are made up of participating financial institutions and their ATMs. At present, these national ATM networks consists of eight banks and a large number of credit unions and other deposit taking institutions including, National Bank of Canada , HSBC Canada, Citibank and more.

Through the use of THE EXCHANGE® Network and Acculink Network, Windsor Family members can use over 1,500 ATMs forming THE EXCHANGE® Network to complete transactions such as withdraw cash and make deposits, transfers and balance inquiries from their own accounts, regardless of the financial institution operating the ATM - and without paying additional surcharge fees.

To find an ATM located on THE EXCHANGE® Network and Acculink Network, please visit www.The-Exchange.ca

email

Please email any questions you may have to info@windsorfamily.com

lost card?

If your Windsor Family Credit Union Member Card is either lost or stolen, please call (519) 974-3100, during business hours or call 1-800-567-8111 (1-800-LOST111) after business hours. If your Windsor Family Credit Union MasterCard® is either lost or stolen, please call 1-800-567-8111 (1-800-LOST111).

Unauthorized Transactions on your Member Card?

•  In the event of a problem with a Member Card transaction, the cardholder should first attempt to resolve the problem with the P.I.N. issuer (the credit union).

•  In the event of a problem with a debit card terminal, the cardholder may contact the card acceptor, who will trace the source of the problem and advise the cardholder of the appropriate party to contact to resolve the problem.

•  In the event of a problem with merchandise or retail service that is paid for through a Member Card transaction, the cardholder should resolve the problem with the retailer concerned.

• When a cardholder contacts the credit union regarding an unauthorized transaction, the credit union will advise the cardholder:

• In the event that the credit union requests that a cardholder provide a signed, written statement or where appropriate, a signed written affidavit with regard to the reported unauthorized transaction during the course of an investigation, the investigation time limits of 10 business days may be temporarily suspended until such a statement or affidavit is received.

• Upon completion of the investigation the credit union shall provide reimbursement to the member within the 10 business day time limit. In the event that the results of the investigation determines that not all the funds will be reimbursed to the cardholder, the credit union shall be responsible for showing that, on the balance of probabilities, the cardholder contributed to the unauthorized use of the card.

Member Card Dispute Resolution

•  If the cardholder is not satisfied with the credit union's response to an Unauthorized Transaction investigation, the credit union will provide the cardholder, upon request, with a written account of its investigation and the reasons for its findings.

•  If the cardholder is not satisfied with this written account of its investigation, the issue will be referred to an external mediator, as agreed to between the cardholder and the credit union.

•  Neither the cardholder nor the credit union will have the right to start court action until 30 days have passed since the issue was first raised with the credit union.

•  Any dispute related to goods or services supplied in a Point-of-Sale transaction is strictly between the cardholder and the Merchant, and the cardholder will rise no defense or claim against the credit union.